“Oops” error when opening attachments in myProtime

Incident Report for Protime

Resolved

This incident has been resolved.

Posted Aug 26, 2026 - 14:54 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 26, 2026 - 13:54 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 26, 2026 - 07:10 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 26, 2026 - 07:09 CEST

Investigating

We are currently investigating that some customers are unable to open attachments in myProtime.

Our teams are actively working to identify the root cause and resolve the issue as quickly as possible.

We are doing everything possible to keep disruption to a minimum.

Posted Aug 25, 2026 - 17:14 CEST

This incident affected: myProtime (myProtime).