All Systems Operational

Uptime over the past 90 days. View historical uptime.
Protime Applications Operational
ProTime Operational
ProTeam Operational
Export Operational
Import Operational
Yeartool Operational
ProNet Operational
ProMobile Operational
ProVisit Operational
UserProvisioning Operational
ProSynergy Operational
myProtime Operational
myProtime Operational
myProtime planning shift Operational
myProtime planning flex Operational
Hardware Operational
Time Terminals Operational
Access Terminals Operational
ProNet Kiosk Operational
ProVisit Kiosk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

New Protime version available on 15/10/2026 Oct 15, 2026 21:00 - Oct 16, 2026 00:00 CEST

The Protime suite will be unavailable for a short period between 15/10/2026 - 21:00 and 16/10/2026 -00:00 CET.
Our team will be implementing the upgrade to the new version during this timeframe.

More information can be found in the Protime knowledge base.
https://protime.eu/help
Posted on Feb 11, 2026 - 14:29 CET

New Protime version available on 19/11/2026 Nov 19, 2026 21:00 - Nov 20, 2026 00:00 CET

The Protime suite will be unavailable for a short period between 19/11/2026 - 21:00 and 20/11/2026 -00:00 CET.
Our team will be implementing the upgrade to the new version during this timeframe.

More information can be found in the Protime knowledge base.
https://protime.eu/help
Posted on Feb 11, 2026 - 14:29 CET

New Protime version available on 17/12/2026 Dec 17, 2026 21:00 - Dec 18, 2026 00:00 CET

The Protime suite will be unavailable for a short period between 17/12/2026 - 21:00 and 18/12/2026 -00:00 CET.
Our team will be implementing the upgrade to the new version during this timeframe.

More information can be found in the Protime knowledge base.
https://protime.eu/help
Posted on Feb 11, 2026 - 14:29 CET

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Possible Issues Accessing Protime Applications
Resolved - This incident has been resolved.
Oct 13, 10:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:38 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 09:27 CEST
Investigating - We are currently investigating reports of users experiencing difficulties opening Protime applications. Users may encounter issues accessing the platform or experience unexpected errors during startup. Our teams are actively investigating the situation and working to identify the root cause. Further updates will be provided as soon as more information becomes available.
Oct 13, 08:51 CEST

Oct 12, 2026

Information regarding warnings in Protime
Resolved - This incident has been resolved.
Oct 12, 09:12 CEST
Monitoring - We have implemented a fix, and the issue should now be resolved for all affected users. Our monitoring indicates that services are operating normally again, and we have not observed any further widespread impact.

As a precaution, our teams continue to closely monitor the platform and system performance to ensure ongoing stability. We will keep this incident under observation for the time being and will provide further updates if necessary.

Thank you for your patience and understanding while we worked to resolve this issue.
Oct 8, 07:50 CEST
Update - We continue to investigate the login and performance issues affecting the Protime applications. While we have seen improvements compared to earlier this week, a number of users may still experience slow performance, connection warnings, or intermittent login issues.

As previously communicated, logging out completely and then logging back in may help alleviate the issue for some users.

Our teams are currently coordinating efforts to implement a permanent solution as quickly as possible. Due to the complexity and scale of the required changes, this involves significant work across multiple teams. We are doing everything possible to resolve the issue as soon as possible while ensuring service stability.

We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work towards a full resolution.
Oct 7, 11:13 CEST
Identified - We have successfully identified the root cause and implemented a workaround that significantly reduces the impact of the issue. Since deploying this mitigation, we have observed a noticeable improvement in service stability, and the majority of users should experience normal platform behavior again.

Our technical teams continue to closely monitor the environment and are working hard to implement a permanent solution.

If you encounter the issue again, please completely log out of the application and then log back in. In most cases, this resolves the problem immediately and allows you to continue working normally.

We understand the inconvenience this may have caused and would like to thank you for your patience and understanding while we work through this issue. We remain committed to restoring full service reliability and will continue to provide updates as further progress is made.
Oct 7, 10:00 CEST
Update - We are continuing to investigate this issue.
Oct 6, 13:38 CEST
Investigating - Dear Customer,

We would like to inform you that we are currently experiencing technical issues affecting the Protime Premium application.
As a result, some users may notice temporary performance degradation or encounter error messages such as:

- Connection Error [0x0204] - The connection was terminated due to a network error
- Out of memory exception
- Connection error [0x4100000F] - The remote computer has ended the connection.
- ctfmon.exe - System Error: The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
- Connection Error: [0x0108] - The machine might be too busy to accept new connections or network problems are preventing your connection. Please try connecting again later.
- Possible infinite loading behavior once logged in

Our technical teams are actively investigating this issue and are working closely with our partners to identify a permanent solution. Despite several days of intensive analysis and troubleshooting, the root cause has not yet been fully resolved. We believe it is important to communicate transparently and keep you informed of the situation.

We understand that these disruptions can be frustrating and sincerely apologize for the inconvenience. Please be assured that resolving this issue remains our highest priority.

As a temporary workaround, logging out of the application and signing in again may help alleviate the issue in some cases.
We will continue to provide updates through our status page, which you can follow here: Protime Status Page.

Thank you for your patience and understanding.

Kind regards,
The Protime Team
Sep 30, 15:31 CEST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Oct 7, 2026

White screen on GT10 when accessing MyProtime
Resolved - This incident has been resolved.
Oct 7, 14:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 14:45 CEST
Identified - We are aware of an issue where some end users may encounter a white screen when attempting to access MyProtime via a GT10 device.

Our teams are currently investigating the root cause and working towards a resolution. We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available.
Oct 7, 11:19 CEST
Protime planning flex unavailable
Resolved - Update: Resolved
We are aware of an issue causing MyProtime Planning Flex to be unavailable. Our teams are actively investigating the cause and working to restore the service as quickly as possible. We will provide further updates as soon as more information becomes available.
Oct 7, 01:30 CEST

Oct 6, 2026

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Delayed Processing of Bookings
Resolved - This incident has been resolved.
Oct 2, 09:01 CEST
Monitoring - The issue has been resolved, and all booking types are now being synchronized successfully. No customer action is required.
Oct 2, 07:15 CEST
Identified - We have identified the root cause of the issue, and our teams are actively processing the backlog of access and clocking bookings. Please rest assured that no data has been lost. We are working to restore normal processing as quickly as possible and will continue to provide updates as progress is made.
Oct 1, 14:26 CEST
Investigating - We received reports that bookings submitted since yesterday evening have not yet been processed. Our teams are actively investigating the issue and working with the highest priority to identify the cause and restore normal processing.

We apologize for the inconvenience and will provide further updates as more information becomes available.
Oct 1, 12:19 CEST
Temporary Unavailability of Sandbox Environments
Completed - The scheduled maintenance has been completed.
Oct 2, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 CEST
Scheduled - During this maintenance window, sandbox environments may experience brief periods of unavailability due to emergency maintenance activities. We are working to minimize any disruption and appreciate your understanding.
Oct 1, 14:29 CEST

Oct 1, 2026

Automatic Processing Delays During Overnight Hours
Resolved - This incident has been resolved.
Oct 1, 11:13 CEST
Monitoring - Due to a technical issue, automatic processes such as exports and imports were not executed between 00:00 and 02:00 CET overnight. Our teams are currently working to restore and reprocess the affected transactions. We will provide further updates as more information becomes available.
Oct 1, 09:33 CEST
Incident History Powered by Atlassian Statuspage